"Stressful, but Company treats everyone so well" - Current Employee - Inbound Sales Representative in Las Vegas, NV
Approves of CEO
I have been working at Cox Communications full-time for more than 5 years
Best benefits hands down of any company out there. You will not find a better company for freebies, cheap insurance, free cable, and so much more. They even have an in house "save your butt fund" where they will cut you a check to help in the face of an emergency. The employees are like family. so much time off, fairs, travel, free swag, point system catalogue with everything from hair brushes to trips to Ireland. Just an amazing company to work for.
Company is losing a lot of money from internet only sales, and customers are not always treated best when they order "just internet". its discouraged and not as incentivized. Also, it's a cable company/internet, and customers are annoying to the point that if you work there long enough, no matter how good the benefits and pay is and they are unmatched, you will start to hate your job, and people. Cox customer base, especially in Louisiana are the most difficult, most annoying people to service. maybe I'm petty, but after a while, you just get so sick of the job. Very high turn over, but lots of room for advancement.
Advice to Management
Lower level supervisors can be cliquish, stand offish, almost like they never had power before, and don't know being in charge of 15 people doesnt mean you can change the weather, veto a bill, or summon Batman. Get over yourselves, stop watching YouTube at your desk, and start looking for ways to improve moral. (to upper-upper management: Great job, but needs to be a purging of lower level supervisors. Too many people want to move up and do a good job because they've worked the sales role for there to be bad sups on the sales and retention floor)